Frequently ask questions

1. What is ArduBotics Shop?

ArduBotics Shop is Internet web shop for arduino electronics, robotics, 3D print, aviation, hand tools and measuring devices. SIMPLE, FAST and ACCESSIBLE corporation in adapting new technology trends culture of "makers" creationists of the 21st century. We make available all what it takes to make your projects come to life.


2. Who is the owner of ArduBotics Shop?

ArduBotics Shop is 100% owned by company 3D Print Prototypes Ltd.


3. What services does ArduBotics Shop provide?

Distribution of components, kits and finished products: Arduino electronics, robotics, 3D printing, aviation, hand tools and measuring devices.
In collaboration with educators in the field of electronics and robotics, we support and promote the necessary knowledge (basic and advanced) for the successful realization of your projects. If you are interested in training, please feel free to tell us. Part of our offer are 3D printing services for what you can receive more information on http://3d-print-anything.com/.


4. What is Arduino?

Arduino is an open-source computer hardware and software company, project and user community that designs and manufactures kits for building digital devices and interactive objects that can sense and control the physical world. The project is based on a family of microcontroller board designs manufactured primarily by SmartProjects in Italy,and also by several other vendors, using various 8-bit Atmel AVR microcontrollers or 32-bit Atmel ARM processors. These systems provide sets of digital and analog I/O pins that can be interfaced to various extension boards and other circuits. The boards feature serial communications interfaces, includingUSB on some models, for loading programs from personal computers. For programming the microcontrollers, the Arduino platform provides an integrated development environment (IDE) based on the Processing project, which includes support for C and C++programming languages.


5. Were can i read more about Arduino?

You can find out more about Arduino electronics on Arduino Forum Home page.


6. Were can i download Arduino IDE software?

You can find Arduino IDE on this link:

http://arduino.cc/en/Main/Software


7. Were can I find documentation and software for MakeBlock products?

Documentation and software you can download for free on following link:

http://learn.makeblock.com/


8. Is there documentation for mBot on Croatian?

Yes, there is. You can find all documentation on Croatian Makers web site.

http://croatianmakers.hr/hr/edukacija/


9. You would like to buy product and you can't find it in our offer. What to do?

Contact us on: e-maila:   info@arduino-elektronika.eu  // phone:  +385 1 6043741 // GSM: +385 959139875.  


10. Were can i get HELP about products?

If you have questions about the product on the internet store ArduBotics Shop, send us an e-mail to: info@ardubotics.eu


11. Were can i report malfunction product?

If you have questions about the product malfunction send us an e-mail to:  support@arduino-elektronika.eu


12. How much time do I have to return your product?

If you are not satisfied with a product you bought at ArduBotics Shop, for whatever reason, it is possible to return it for refund within 14 days of receipt.


13. What I need to do FIRST when I want to return product to ArduBotics Shop?

You must first advise us by email: support@ardubotics.eu . Then we will provide you with RMA number. Without RMA number you can not get your refound, or return your product under warranty to us. 


14. What is RMA number?

return merchandise authorization (RMA) is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product's warranty period. The purchaser of the product must contact the manufacturer (or distributor or retailer) to obtain authorization to return the product. The resulting RMA number must be displayed on or included in the returned product's packaging; no returns are accepted without this number.

The issuance of an RMA is a key gatekeeping moment in the reverse logistics cycle, providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product (such as improper installation or configuration) before it is returned. As returns are costly for the vendor and inconvenient for the customer, any return that can be prevented benefits both parties.


15. What else do I need to do when returning a product?

The product must then be returned in its original packaging (in perfect condition for resale) with its receipt and a small note for the reason of the return and your RMA number.


16. Is it possible to return any Kit sold when they are assembled, soldered or modified?

Kits are not refundable once assembled. Robot parts, 3d printing parts and arduino kits requiring assembly or soldering are also not refundable once assembled, soldered or modified in any way.


17. Can I return or exchange 3D print or Robot software or books?

All sales of 3d print or robotic software and books are final and cannot be refunded or exchanged. 


18. When will be my money refunded?

Please note that all items will be reimbursed within 7 days of receiving the product (shipping fees excluded).


19. Do I need to cover cost of shipping when returning product?

 You must cover the shipping cost of returning the product.


20. In what case do we pay for shipment return?

Shipping fees will only be refunded if the return is a result of a shipping error on our part.


21. What is time for dispatching shipment?

Packages are generally dispatched within 1-2 days after receipt of payment.


22. How much time do I need to wait for my order?

Depending on available and preferred carrier for your product we dispatch your orders:

Europe :

  1. DPD Express ( 3 - 10 work days)
  2. DPD Standard ( 3 - 7 work days)
  3. Regular Airmail Parcel (HP International - small package(up to 2kg))  ( 25 - 38 days)



World :

  1. DHL Express ( 3 - 7 work days)
  2. DPD STANDARD ( 3 - 7 work days)
  3. DPD Express ( 3 - 10 work days)
  4. Regular Airmail Parcel - small package ( 25 - 38 work days)

23. Can you group two distinct orders placed separately?

We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.


24. Do you provide tracking number for shipment?

 Whichever shipment choice you make, we will provide you with tracking number to see your package online.


25. Were can i read about terms and conditions of use?

You can find terms and conditions of use in Information block on the left side or in footer or directly on the following link: http://arduino-elektronika.eu/en/content/3-terms-and-conditions-of-use


26. What is Warranty for your products?

We offer garanutee for products which are guaranteed in accordance with the law and the guarantee established by the manufacturers that have warranty card. The right to use the guarantee is achieved by presenting the original invoice and warranty card. The buyer shall keep the warranty card and account. Date of invoice date is the start of the activation of guarantees. In the case of the issuance of the guarantee paper manufacturer which guarantees the safety of products during the specified time the customer can, if the product is defective, require that the product is in within a reasonable period correctly replaced or ask for the refund of the purchased product.

It is important to note that the warranty does not apply to the 3D printer, Arduino and robot kits after they are partially or fully assembled.
Malfunction of the product resulting from improper use and / or failure to comply with instructions is not covered by the warranty.


27. Tell me more about Pricing?

All prices indicated are in European currency (€ - EURO), American dollar ($) or Croatian currency (HRK - kuna).

The price listed below products include VAT (tax).
Price is clearly visible by adding products to cart on purchase (order process and creating your user account).
Prices may vary without notice. Price changes depend on our manufacturers, suppliers and inflation dollars. Our prices may contain typographical errors. If the error occurred, we reserve the right to charge the product at our purchase price including the costs and taxes, and inform the customer about the reason for such an error and correct the situation, seeking a buyer if the order is carried out in the revised price or the order is canceled.


28. Tell me more about Payment?

More informations about payment are on link:

https://arduino-elektronika.eu/en/content/5-secure-payment


29. How Secure are your Payment methods?

Tcom PayWay is providing maximum security for your transactions. We will never show your information to anybody. When you pay us we only can see the payment and validation of payment by user no additional information are seen by us.

We are using separate IP address for payment with 128 bit encryption to provide you maximal safety.


30. Are all the products in your offer available for immediate shipment?

--NO-- part of the assortment is available immediately (EU warehouse), and the second part must be ordered (China, USA or Japan warehouse). Detailed information on product availability can be found on the individual product pages.


31. Are the descriptions, images and specifications 100% accurate? What if not? How can I intervene?

Product descriptions, specifications and photos of each product is checked in several separate steps. However, errors are always possible. If you encounter an incorrect specification, insufficient or wrong description or image that does not correspond to the product, please let us know by e-mail at support.arduino-elektronika.eu


32. Do same rates apply to all the payment terms?

These prices apply to all the payment methods that are realized in our online web store (on-line payment cards, internet banking or slip).


33. Is there other way of Payment you accept?

We accept Payment by general payment slip or by online banking. Before you choose this method of payment request us an offer. Then you can pay us by No. of offer.


34. Were can i find questions about all products in one place?

You can find it on our Forum. Please visit us on following link: http://www.support.arduino-elektronika.eu


35. What is ArduBotics Support Forum?

ArduBotics Forum is a place to discuss about products, projects, robotics, elektronics.

Forum represents community of people that want to to talk to other people about products, projects, robotics, electronics or to get involved in new projects or generally get more information.